Refund Policy

Our prices are fixed and confirmed in writing before any work begins, so there should be no surprises. If something does go wrong, this is where you stand.

Cancelling an appointment

• More than 24 hours before the appointment: cancel or reschedule free of charge, and any payment made is refunded in full.
• Within 24 hours: we may retain a charge to cover the reserved visit. We will tell you the amount before taking it.
• No access on the day: where we attend and cannot get into the communal areas, a revisit fee applies. See our Terms & Conditions.

If we cancel

If we cannot attend, we reschedule at your convenience or refund you in full. You are never out of pocket because of us.

If the report is not delivered

If we have taken payment and not provided the report, you are entitled to a full refund.

If you are unhappy with the work

Tell us first. Factual errors are corrected free of charge under our Corrections Policy. Where we have not delivered the service described, we will put it right, and where we cannot, we refund the fee.

We do not refund because a report records findings you would rather it did not. An assessment that only said what a client wanted to hear would be worthless.

How refunds are made

Refunds go back by the method you paid, normally within 10 working days of being agreed.

Your legal rights

Nothing here affects your statutory rights under the Consumer Rights Act 2015.

Requesting a refund

Email info@landlordsfireriskassessment.co.uk or call 020 3386 1854.